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SHOP PARTS

FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WHAT ARE SHIPPING TIMES AND COSTS?

WHAT PAYMENT METHODS CAN I USE?

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

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Customer Services

Call Us: 086-100-3558

Mon-Fri: 7:30 - 16:30
Sat: 7:30 - 12:30

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SHIPPING

Nationwide delivery: Courier delivery within 1-4 working days.

PAYMENTS
Accepts the following payment methods:

Payments: Card, Cash Deposit ATM, EFT, Instant EFT, Or Buy Now Pay Later.

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Taxi, Ambulance, Breakdown, Emergency &/Other Response Vehicles

  • 30 days start up from receipt

V8 Performance

  • No warranty

Turbo Components

  • Subject to installation by a qualified turbo technician
  • 6 months or 10,000 whichever occurs first
  • Warranties are only applicable to standard/factory stock OEM vehicles
  • Excluding modified engines or performance, racing, or upgraded turbochargers.

Engines & Sub Assemblies

  • 4Y engine - start up warranty
  • 6 Months all vehicles except taxi/ambulance/response vehicles.
  • Must have service record

All others

  • 6 months or 10,000km, whichever occurs first

Warranty

Covers manufacturing defect subject to the part being installed by a qualified mechanic/technician (with verifiable certification) and/or RMI member/approved workshop (with valid membership) that is competent, experienced and proficient in installing the relevant part. Turbo parts are subject to being assembled by a qualified turbo technician. Root cause of the problem must be identified and solved before installing the new part, i.e., repair the problem before repairing the symptom. Service & all essential ancillary replaced parts records must be available Further terms and conditions, click here to see our warranty page.

Order Processing

  • Orders are only processed once full payment has cleared.
  • Orders received & paid for by 10am, Mon-Fri, are processed on the same day subject to availability. Where possible, orders after 10am will be processed on the same day.
  • Orders received & paid for during the weekend are processed the next working day as most couriers do not process on weekends, subject availability.
  • Dispatch for local orders, bar any disruption to normal service, will take place on the same day. Note that bulk or large items may require an extra day for processing.
  • Dispatch for international orders, bar any disruption to normal service, will take place on the next day. Note that some regions may require an extra day for processing due to courier requirements.
  • Dispatch is confirmed by way of dispatch notification and waybill/tracking number.
  • Dispatch is primarily from Durban

Delivery South Africa

  • Delivery can take 1 to 4 working days (Mon-Fri) from dispatch, depending on how far you are from our dispatch location. Outlying areas may take longer for delivery.
  • Tracking numbers are provided as and when they are available
  • Should the delivery be done by one of our drivers, you will receive a call/sms/whatsapp/email before delivery takes place.

Delivery International

  • Delivery is via FedEx
  • Delivery time is dependent on the service you select but take notice that the displayed time frames are estimates and any delay from customs at export and customs at import may affect delivery times.
  • Note: You are responsible for all customs taxes, duties, administration, agent and any other clearance fees for your chosen country of delivery. Under no circumstances will we cover any costs. Should an item be returned for your failure to clear, any costs encumbered to receive the goods will be borne by you.

Receiving Goods

  • Please ensure someone is available to receive the goods
  • Any costs that arise from re-delivery attempts are for the customer
  • Inspect goods immediately upon receipt, f the packaging is damaged you must note that on the waybill or device before you sign
  • Inform us of any issues within 24 hours of receipt
  • Should you receive the wrong item, you are obligated to take reasonable care of the products while they are in your possession and on your premises, bearing in mind that if the item was not on your premises, you are still responsible, until the item has been returned.

Terms and conditions apply.

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