Cancellations, Refunds & Returns

Availability

The provision of goods and services by Eklutna Trading 9 is subject to availability. In cases of unavailability, Eklutna Trading 9 will refund the client in full within 7 days.

Cancellations & Returns

Most of our products are precision parts or have specific handling/technical calibration requirements, therefore correctly supplied goods (whether new or recon) are not eligible for return. Returns are only acceptable, after approval, for goods incorrectly supplied, must be unused and clean/undamaged packaging fit for resale, in which case they will be exchanged for the correct item; or proven to be defective, in which case it will be subject to warranty terms and conditions.

Special order items (items that are not normally stocked), cannot be cancelled. These parts are ordered specially from manufacturers or agents and they may be non-returnable or unfeasible to return. We will not be able to accept special order goods back for refunds, credit or exchange.

Any return for a used item must be done subject to the warranty terms. Any claim of an item being faulty after fitted please refer to “Warranty” below.

To complete your return for any item, please include a copy of your receipt or print out of the order page, a written document stating reason for return. Your name and address must be included along with a copy of the invoice. Refunds or exchange process will only commence once the return item/s is/are in our possession. Upon receipt, all products will be inspected at our discretion, we reserve the right to refuse a credit/exchange should we feel the item is in a condition that is unacceptable. Any items returned to us damaged or not in its original condition due to you not packaging sufficiently, will not be entertained, and will be returned to you at your cost. Said item must be collected within 14 days or it will be subject to storage or disposal fees.

Any item sent to the correct address and returned as either not accepted or that you have relocated, will be subject to you being responsible for all shipping charges for the new item to be resent to you and for the item to be returned to us, plus the 25% handling charge

Damaged/incorrect Upon Receipt

If the goods have been damaged in transit by the courier or have been incorrectly supplied at the time of delivery - In this case we reserve the right to replace the product. The item must be returned before a replacement will be provided, no exceptions.

NOTE: You must inform us of damaged deliveries within a reasonable period of time i.e. 24hrs. We are unable to accept responsibility for damage to goods beyond this period.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

If your refund has not been approved we will send the item back to you at your expense.

Please note that if we incur any costs to receive your return, we will subtract the costs from your refund, should a refund be approved.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, please contact us.

Sale items (if applicable)
Sale items will be accepted for return at our discretion.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange as you ordered the incorrect item, there may be an administration fee and a difference to be paid should the correct item be a higher price, send us an email or call us. You can do this by going to the contact us page

Return Costs
If the item received was incorrectly supplied by us or damaged by the courier then we will cover the courier costs to have the item returned. If the item was correctly supplied then you will be responsible for paying the shipping costs to return the item. Initial shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund. This may be separate from a handling charge if you return an item after 30 days.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please retain your tracking number/receipt as proof of return.