Warranty

Eklutna Trading 9cc t/a Sharp Auto Parts

Inspect items immediately upon receipt & read these terms, warranty & the installation guide before installation. Applies to all customers.

General

These terms & conditions apply to all sales of products &/or services by Eklutna Trading 9 ("the company") to you ("the customer") or any person/agent/third party acting on your behalf. All flyers, specifications, images, descriptions, guides & price lists are illustrative only. Accepting/installing an item means you agree to these terms, which operate together with our other policies (incl. website policies & any credit agreement).

We are not liable for unsafe product characteristics/defects/hazards wholly attributable to compliance with public regulation or supplier instruction, that did not exist at supply time, or that it would be unreasonable to expect us to have discovered given our role in the supply chain — we do not check every item sold & are not production/technical/safety experts for these products. We are not liable for claims brought more than 6 months after invoice date. You waive any right to claim damages/costs/expenses from us for harm caused by our/an agent's negligence. All other warranties/conditions (express or implied) other than as expressly set out here are excluded to the fullest extent of the law.

We may alter these terms, incl. warranty cover, across all publications without prior notice, provided this complies with regulations; if any part is void under regulation, the rest remains enforceable. The latest version supersedes all previous versions in any medium; a copy is available on request.

Purchases

Quotes/advertised prices are valid for 24 hours & subject to availability, unless otherwise stated. Goods are released only once payment has cleared in our account — not on proof of payment or SMS. You warrant that information provided to fulfil an order is accurate; any change may void a quote & require a new one. Taking delivery/receiving goods constitutes goods delivered. Ownership passes only once all monies owed (parts, labour, service fees incl. 3rd party) are paid in full & all items owed to us are returned in agreed condition. Late payment after delivery suspends warranty for 7 days, thereafter warranty is void.

Special order items require a 50% non-refundable deposit (non-returnable); a minimum 10% deposit to hold an item, or inter-branch transport cost, is non-refundable; balance after a holding deposit must clear within 2 weeks (engines) / 30 days (other items) unless agreed in writing, subject to a 30–50% handling charge if cancelled. A contract only proceeds once your order is accepted (by our acknowledgement or delivery, whichever is earlier).

Technical specs are approximations — it is the customer's duty to confirm suitability. Parts are sold for use per the vehicle/part manufacturer's specification only; we do not guarantee a modified part will work in any other application. We reserve the right to alter prices at any time (cost/tax/duty/forex changes) without notice; to dispatch a modified/similar-design product provided it remains fit for its intended use; to refuse service at our discretion; and to cancel/amend an order priced or sold incorrectly.

Delivery

Prices exclude delivery unless stated; we select/approve the transport mode. All transport & customs costs and risk in transit are for the customer. Costs of an item returned as undeliverable/not accepted are for the customer, including all delivery charges, and may carry a 25% handling charge. Tracking/waybill numbers are provided once available. Delivery is complete once goods are collected or delivered at destination; signature or other acknowledgement by the customer/agent/carrier is evidence of delivery, and risk passes at that point.

Delivery dates are approximate; delays from force majeure, regulation, disruption or shortage grant us a reasonable extension, and our delivery obligation is suspended until it can be met. We may suspend delivery if the customer is in breach of these terms, and may deliver in instalments. We are not liable for shortage/defect/complaint where goods were signed for without amending the delivery note, nor unless written notice is given within 24 hours of delivery. All items must be returned before a replacement is issued, no exceptions. A damaged/defective item must be supported by proof (incl. packaging images) and, once authorised, returned within 5 days.

Warranty Cover Periods

Applies to all parts we supply, against manufacturing defects only, subject to all conditions below.

• Standard (retail & trade) — 6 months or 10,000km from the warranty start date (whichever first), on all parts except as stipulated below or excluded.
• Passenger-service, emergency/response & inexperienced-driver vehicles — minibus/metered taxis, e-hailing, buses, shuttles, tour/staff transport, scholar transport; ambulances, fire/rescue, security/armed response, breakdown/towing; driving-school & rental/hire vehicles — 30 days or 10,000km from the warranty start date (whichever first). During this period the part must start & run free of manufacturing defects, provided it was correctly installed & all supporting parts/systems were sound (see Not Covered).
• Turbochargers, CHRA/cartridge cores, actuators & turbo components — the full Havoc Turbos warranty applies (see Havoc Turbos Warranty, below) in place of the general cover periods above.
• Racing/motorsport/dyno/competition use, and any remapped, chipped, tuned or altered-boost/fuelling/actuator vehicle — no warranty, unless agreed with us in writing at time of sale.
• Used/salvaged parts sold on request (incl. cylinder heads, blocks, cranks, sub-assemblies, engines) — sold as is, 30-day start-up warranty, on condition the part is professionally reconditioned before fitment (documented). Testing/refurbishing before fitting is recommended.

Vehicle use must be declared by the customer on the quote & invoice. Where a vehicle is later found to fall under the above category undeclared, the shorter period applies regardless of what was declared or invoiced.

Warranty start date — collected in store: invoice/collection date. Delivered by our courier/drivers: date of first delivery attempt. Collected by customer's own courier: date that courier collects from us. The date must be evidenced by courier tracking or a signed POD, produced by the customer on request.

Conditions of Cover

Valid only where the part was calibrated/assembled/installed by a qualified mechanic (verifiable certification) &/or RMI member/approved workshop (valid membership), proficient & experienced, per manufacturer specs — a claim will not be considered until this is proven. Valid subject to the account being paid in full & debt-free — no claim entertained if any debt is outstanding, on this or any other item. Valid in the name of the original purchaser only — we deal with the purchaser/company, not the end user. Valid for installation in one vehicle only — the first vehicle fitted.

Valid subject to all required supporting/auxiliary parts being replaced (e.g. oil, cooling) or calibration inspected/set by a certified technician (e.g. turbo/fuelling), proof retained. Valid subject to traceable service history from installation date, incl. oil & filter change after 1,000km for engine blocks/similar. Proof of all the above is the customer's responsibility before a claim is considered. On request, the customer must allow inspection of the claimed item, unaltered, with supporting documents; the item is returned to us at customer expense.

Gearbox — subject to new clutch & pressure plate being installed. Cylinder head, crankshaft, engine block/sub-assembly (incl. complete engines) — subject to cooling (parts replaced, correct fluid ratio), lubrication (parts replaced, correct grade & pressure), timing, ignition, sealing, bearing & other complementary components replaced/tested & proven to spec. Special order & non-house brands — supplier's own terms apply, in addition to ours where applicable.

Fitment & Compatibility

Where a part we supply matches the original in dimension, mounting, specification & application — whether or not visually/mechanically identical to the part it replaces (e.g. a part cast with a feature, such as a keyway, mounting-hole position or port location, used on some variants & not others, where the difference is accommodated by a straightforward adjustment such as a longer hose or an unused keyway) — it is deemed correctly supplied & fit for the stated application. This applies equally where the part is the only version available, or is the industry-standard replacement also supplied by other suppliers.

This warranty covers manufacturing defects in the part itself only. It does not extend to, and we will not indemnify the customer or any third party against, the quality, competence or outcome of installation, assembly, machining, balancing or other work by the customer, their mechanic, engineer or any third party, regardless of whether we recommended, described or discussed that work. Responsibility for correct installation, and for warranting that work, rests with whoever performed it. We do not provide a written undertaking to cover consequential damage (incl. engine damage) from third-party installation, and no staff member is authorised to give one. At our discretion we may offer goodwill assistance beyond this warranty on a case-by-case basis; this is discretionary, sets no precedent, and does not form part of this warranty or the rights it grants.

Call-Out Charges

Where we attend a claim off-site, a call-out charge of R2.50/km (to destination & return) applies, plus a further R350/hour where the part is found not to be at fault.

Not Covered Under Warranty, Or Will Void Warranty

Including but not limited to:

• Fair wear & tear
• Damage due to kick-start
• Damage from storage on customer/agent premises
• Failure due to worn/failed auxiliary parts
• Human error (inexperienced/unqualified fitment or deviation from manufacturer guidelines)
• Incorrect timing/torque settings or faults from frail/used parts
• Over-fuelling from uncalibrated parts
• Overheating from under-capacity cooling or incorrect coolant mix
• Incorrect coolant/lubricant grade/type/mix or faulty pumps/pressure
• Poor lubrication from faulty parts or wrong-grade oil
• Clutch riding

Tampering/unauthorised alteration after receipt, or tampering with serial numbers/seals, voids warranty. We do not cover labour, recovery, transport, or incidental/indirect/consequential damages (incl. alternative-part cost, further vehicle damage, injury, property damage, loss of time/use, inconvenience, rental/towing charges, accommodation), nor a claim where the vehicle was unusable for any reason (incl. police impoundment) until after the warranty period expired.

Where the customer is not protected under the Consumer Protection Act, the customer indemnifies the company against any claim, liability, loss, cost or expense — incl. legal — brought against the company relating to goods supplied.

Excluded parts: clutch components; conversions; covers, manifolds & sumps; electrical/electronic components & sensors; fuel injection components; gaskets & bolts; oil & water pumps; sealants; throttle body; timing components; V8 performance parts.

Trade Claims

Cylinder heads, crankshafts, engines, blocks, sub-assemblies & lock-block assemblies supplied to trade customers, against which a claim is made, must be inspected by the trader, with our consent, prior to being returned to us. All conditions above still apply.

Exchange Units

We do not currently take units in exchange as standard. Where an exchange, or a rebate for returning an old unit, is offered on a specific item, the rebate amount, return deadline & required condition of the old unit will be stated on the quote. A deposit/surcharge may apply & is forfeited if the old unit is not returned in that condition by that deadline, or is returned damaged or with parts missing.

Returns

Most products are precision parts or require specific handling — correctly supplied goods (new or recon) are not eligible for return. Special order items are not eligible for return/cancellation. Where correctly supplied but the wrong item was chosen or you changed your mind, you must inform us within 24 hours of delivery/collection; thereafter no exchange is considered. Any such exchange is entirely at our discretion, not a right — we may exchange for the correct item (subject to a 5–10% handling fee), offer an upgrade (price difference + handling fee), or decline outright (no refund/credit/exchange). We do not hold exchange stock — if we do not have the item, no return/refund/exchange is given.

Any item accepted back must be unused, unfitted, complete, in original undamaged packaging fit for resale, seals unbroken, and is subject to inspection — we supply new parts only & cannot verify handling once an item leaves our premises. Returns are accepted only for goods incorrectly supplied (see Fitment & Compatibility, above, for what counts as correctly supplied) — exchanged for the correct item — or proven defective, subject to warranty terms. Eligibility requires the original invoice, item in original condition & packaging, unbroken seal, untampered markings, and processing begins only once the item is in our possession at a branch or where we direct. Return costs are for the customer unless agreed otherwise with customer services beforehand.

A defective/damaged item must be conclusively shown to have been defective/damaged prior to delivery. Courier returns: the customer is responsible for the item reaching us in its original condition — items returned damaged due to negligence will not be entertained. We arrange collection at our cost within our local delivery area; collections outside this area, or international, are case-by-case with costs agreed beforehand. The customer is responsible for adequate packaging (keep photographic proof) — poor packaging damage is the customer's responsibility, and we may refuse collection of an item in unacceptable condition but still charge costs incurred. International returns: the customer covers fuel surcharge, courier handling, agent/admin fees, taxes, customs & duties. Every return must include a written reason, the customer's name & address, and a copy of the invoice. The customer must take reasonable care of goods while in their possession.

Return of Funds

All refunds, including card transactions, are processed via head office & may take up to 72 business hours. Cash refunds are not permitted (no cash held). Card refunds carry a 5% processing fee. Where the payment was made within 24 hours we may action a card reversal (24–72 hours to clear, excl. non-business hours), which may carry a handling fee. EFT refunds go to the original purchaser's account; banking details must be provided in writing, signed/stamped, and we may request recent bank confirmation. Other payment methods (e.g. pay-later facilities) are subject to that provider's fees (min. 5%) & may be refunded via EFT or by the facilitator per their own timeframe. Handling fees are deducted before the balance is refunded. Refunds of an exchange-unit deposit/surcharge take up to 14 days. Website refunds follow website policy, typically via EFT, subject to handling & transaction fees.

Claims

Processed per our claims policy, and only considered where the conditions above are met. An engineer's/technical report, at the customer's cost, from a certified independent engineer/technician, may be requested whether or not the fault is visible, together with proof of purchase. It is the customer's responsibility to prove the part was materially defective.

Pre-Installation Checks & Precautions

The customer/agent must ensure, before installation, that the cause of the original failure is identified & rectified, and that the part is confirmed a suitable, exact replacement, by a qualified mechanic (verifiable certification) &/or RMI-approved workshop (valid membership).

Havoc Turbos Warranty

Applies to all turbochargers, CHRA/cartridge cores, actuators & turbo components, sold under Sharp Auto Parts or Havoc Turbos.

Who may fit/service: all turbos by a qualified mechanic (verifiable certification) &/or RMI-approved workshop, proficient in turbo work, to manufacturer spec; CHRA/cartridge/servicing by a qualified turbo technician only. Same applies to supporting systems (oil feed/drain, oil pump/cooler, sump, breather/PCV, intercooler & charge pipework, air intake, fuel system, exhaust manifold, cat/DPF, boost control/sensors/wiring) — repair/replace before fitment, correct-spec parts. Unqualified fitment or unsuitable supporting work voids warranty.

Pre-installation: identify & fix original fault before fitment; check part against original (model no., flange, mounting, oil feed/drain, cooling type, actuator) — signed Installation Checklist required.

Before/during fitment: oil feed pipe replaced/cleaned & clear (banjo bolts, restrictors, filters checked); oil drain clear; fresh correct-grade oil & new filter; oil pressure tested; breather/PCV cleared; debris removed from intake/intercooler/pipework; new air filter, intake leak-checked; new fuel filter, fuel system & injectors checked; exhaust side blockage/back-pressure checked; actuator/VNT settings NOT adjusted (voids warranty); sensors/controls confirmed working.

Start-up: prime CHRA with clean oil, rotate shaft by hand; crank with fuel/ignition disabled until oil pressure established, before starting; idle 5 min minimum before load; idle briefly before switch-off after a hard run. Not following this voids warranty.

Claim requirements: proof of purchase; signed Installation Checklist (fitment date, mileage, rego, original fault); proof of qualified/RMI installer; supporting-parts/work invoices, showing who did the work; oil & filter change record. Missing any = void (call-out charges & claims process as above).

Not covered: oil starvation/low pressure/blocked feed or drain; wrong-spec oil or no oil/filter change; foreign-object damage; carbon build-up/coking/hot-shutdown damage; crankcase over-pressure seal leaks; blocked exhaust/cat/DPF back-pressure damage; over-speed/boost; actuator/VNT/VGT tampering; overheating; unqualified fitment/servicing; unfixed supporting parts; normal wear/play/discolouration.

Performance/modified/competition: no cover if remapped/tuned/altered boost unless agreed in writing at sale; none for motorsport/racing/dyno — customer's own risk.

• New (turbos, CHRA, actuators, wheels, housings, kits) — 6 months/10,000km; 30-day group vehicles (as above) — 30 days/10,000km.
• Used/recon — as-is, 30-day start-up, if reconditioned/balanced first.
• Trade — as under Trade Claims above.

Terms & conditions apply — this document, the Havoc Installation Checklist & the latest policies are at sharpautoparts.co.za, havocturbos.co.za, or on request.